Hakone Gora Byakudan

Staff: The staff really made my stay incredible. Every single one of the staff was so kind and thoughtful. If you let them know in advance, they can pick up from the station and drive you to the hotel for no charge. We weren't sure what time we would arrive so I ended up calling them the day of and was still able to get picked up which was amazing. Food: The food was incredible! Each room has their own private room in the dining area that is associated with your room kanji. So the meals felt intimate and luxurious. They were also very accommodating of all my allergies. Room: Every room has a private onsen bath on the balcony. It was also the largest room we had on our entire trip.

First of all - private onsen is an amazing experience if you look for more privacy - we spent hours inside. Second - what booking doesn't tell you - dinner is actually a multiple course Michelin - like experience, changed every day to different courses. We had many delicious plates that we tried for the first time. Breakfast has both japanese and western options, both really tasty as well. And last but not least - the hotel provides transport to the nearest stations (bus/train/rope) from which, especially with Hakone pass, you can explore the whole area. And of course the service is top quality. Definitely worth the price

The staff is really friendly and they welcome you with snacks and drinks. The rooms have an amazing private Onsen on a nice terrace but there is also a public one (divided between man and woman). Breakfast and dinner are amazing and the give you free drinks and snacks after dinner. The rooms are really big and they give you all kind of facilities. From shampoo, skin care, toothpaste, clothes till food and inciense.

The most incredible hotel we have ever stayed at. From the moment you arrive the staff do absolutely everything to make you feel welcome and tend to your every need. The views from the lounge are breathtaking and all of the little details make you feel peaceful and relaxed. From the herbal tea station to the wood burning fire at night time, blankets on the chairs and the ambient music playing, we loved it all. The kaiseki breakfast and dinner are truly incredible, although we found we were unable to finish everything as the courses are so generous, we were blown away by all of the beautiful dishes we got to try that we would otherwise not have had on our trip. You can choose and Japanese or western breakfast and if Japanese, you get to select a grilled fish from a list the night before. The whole dining experience was some of the best hospitality I have ever received. We stayed on the second floor in a room with the onsen tub on the balcony and the room itself was comfortable and came with some luxury skincare products which we made use of during our stay. There are also free drinks in the refrigerator in your room which are topped up during your stay. I cannot recommend Hakone Gora Byakudan enough.

I love all the staff and our server during dinner and breakfast. She was amazing and helpful in all aspects. My experience of my first onsen was truly memorable and will cherish forever. I came during the fall season and the view from the lobby was beautiful, peaceful, and relaxing. When it was time to checkout, staff offered to drive us to the bus stop so we could continue to explore hakone. This was helpful because it was raining that day and they even provided us with umbrellas.